FREQUENTLY ASKED QUESTIONS

Yes, we always want to make sure you are satisfied with the artwork before printing. After the artwork has been created between 1-2 business days you will receive an email and be asked to "approve" the artwork within 3 days. If you are not satisfied, you can ask for a revision - we provide unlimited revisions until you are happy before printing. Please make sure to use a high quality image of your pet as this will impact the quality of the design. If we do not hear from you within 3 days after sending the preview, we will assume the artwork has been approved and send it for shipping.

Yes! We are happy to help with changes to your pet portrait order as long as you reach out to info@pawwstudio.com within 1 hour of your order being placed. Please note, in some cases, changes to orders may result in shipping delays.

We are a digital design studio and we use a range of photo editing techniques, professional photo re-touching, multiple complex brush strokes, blending processes, and other digital techniques to turn your original photo into a pet portrait. We do not use any AI and all designs are made by a real artist.

Yes! We can design any type of animal or breed, not only cats and dogs

Yes, we have a variety of options and can print 1, 2, 3 or even 4 pets! You will find a multiple pet product option on our Shop page.

Yes we also do portraits of humans and pets together.

Unfortunately we try to minimise the amount of packaging we use to reduce waste!! We have chosen to focus on the designs of the products rather than fancy packaging.

Please upload a high quality photo and follow our "Photo Guideline" to ensure the best possible design result.

We always check the photos of orders that are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Note: All examples on our website were produced using high quality photos. If you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Our prints are made with premium quality 260gsm semi-glossy paper for vibrant colour results, and come in three sizes. The frame is made of 100% pinewood, plexi-glass, and is a luxurious matte black colour. It is 1.9cm deep and ready to hang on the wall.

Paper sizes:

8" x 10" / 20cm x 25cm - Perfect for gifts!

12" x 18" / 28cm x 36cm - Great mid sized option!

18" x 20" / 41cm x 51cm - Fantastic large print, a true favourite!

Your artwork will be ready within 1-2 days of placing your order. You'll receive an email notification once your artwork is ready. Please review your art within 3 days of receiving your preview. We will automatically approve your art and begin printing and shipping if we don't receive approval or edit requests within 3 days.